Latest News from the WEX Field Service Management Team!
Enhancement
Feature update

February Enhancements

Amber avatar
Shared by Amber • March 06, 2026

🚩 Flag For Follow Up

  • Live Pop-Up Notifications (Web Only):
    When a new Flag for Follow Up is created, web users will now see a live pop-up notification in the top right corner of the screen.
  • Flag Count in the Main Header:
    This number reflects all current open flags and updates automatically when new flags are created or existing ones are completed.
  • Date & Time Stamps on Flags:
    When you open an active Flag for Follow Up, you’ll now see the date and time it was created and last modified displayed in the pop-up window.
    Note: This update is coming soon to mobile.

💰 Restrict Ability for Techs to Change Tax Group

You can now enable a web setting (in Job Preferences) to prevent technicians from editing the tax group that populates on job forms. Once turned on, tax groups will no longer be editable in the mobile app.

💡 Solution Studio

Solution Studio is a live, hands-on session with advanced training, Q&A, and working time to help you solve real WEX FSM challenges with expert guidance.