Latest News from the WEX Field Service Management Team!

WEX FSM News Center

Feature update
Enhancement
Mobile

🎆 Enhancements to Kick Off the New Year!

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🚩Flag for Follow Up

  • Jump straight to what matters. A new clickable Flags button takes you directly to a filtered Job List.
  • More control, better accountability. You can now require Assignee and Due Date fields.
    Go to Settings > Jobs > Job Preferences to turn it on.
  • Find jobs faster on mobile. New filter options are now available for Assignee, Follow-Up Type, and Creation Date.

🚀Multi Select Price Book Items: Add multiple items in one click. Multi-select is now available for proposals and invoices on the web.

💰 Profit Rhino: Built for flexibility. Set labor rates by industry and customer type.

Enhancement
Feature update

Enhancements to Wrap Up 2025

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Customize Other Event Types
You can now create your own event types! When scheduling an Other Event, simply open the Event Type dropdown to get started.

Updated Mobile App Sliding Actions
We’ve removed sliding actions for adding or removing additional technicians on appointments, as well as for equipment manufacturers and groups. You’ll now see plus (+) and minus (–) buttons instead.

Copying Existing Job Forms on Mobile
The Favorites filter has been added to invoices and proposals, making it easier to find and reuse the job forms you need.

Mobile
Update
Enhancement

10/30 Mobile App + Online Release

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Mobile App Updates & Fixes

  • Maintenance plan descriptions now display in Present mode.
  • Job form status no longer reverts to Presented after sending a proposal or invoice.
  • Flat-rate labor rates now display correctly by customer type and trade.
  • New internal messages now send as expected.
  • Appointment notification recipients are now retained.

Online Update

  • Customers can now send images (PDF, JPG, PNG) via two-way messaging.

Mobile
Update

10/16 Mobile App Release

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Updates/Fixes:

  • Ability to select Dark/Light Mode in Settings
  • Equipment warranties are now visible
  • Font sizes are displaying correctly
  • Appointments now show properly in the Schedule View
  • Invoice due dates match payment terms
  • Primary appointment name and contact info are now displayed
  • Improved weekly schedule view formatting
  • Ability to clear saved signatures
Enhancement
Improvement
Product update
Update

💰Profit Rhino Flat Rate Price Book Improvements!

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We just made it easier to price with confidence.

🛠️ Editable Part Costs — Update part prices to reflect real supplier costs and keep your profits on track.

📈 Tiered Markups — Customize your markups and take control of your margins!

Smarter pricing, fewer manual updates, more control.

New product
Improvement

📊Advanced Reporting is Here

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Smarter decisions start here.

Advanced Reporting + AssistIQ = instant answers.

Ask real questions. See real insights. No exporting. No spreadsheets. Just your data, working for you.

🚀 3 redesigned reports available now
📈 Continuous updates through 2025 & 2026

👉Click here for more information.

Update

Last Release: 6/26/2025

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Minor improvements and bug fixes

Feature update
Improvement

Synchrony and Payzer to Offer Seamless Home Improvement Financing Options

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Hey there,

Our integration with Synchrony has recently been updated. We've added the ability to link your existing Synchrony account to Payzerware.

Learn more about offering Synchrony financing here.

Update

Last Release: 6/12/2025

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Minor improvements and bug fixes

Update

Last Release: 5/29/2025

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Minor improvements and bug fixes